How does this program work?

You can earn up to $400 in Ignite points to be redeemed for cash on your Cable One card for each referral that turns into a new sign-up for Sparklight Business. Simply register to get started.

Who can I refer? What about existing Sparklight Business customers?

You can refer companies that currently do not have Sparklight Business services.

  • New customers must not have been a Sparklight Business customer within 90 days of referral submission.
  • Existing customers must be in good standing and have not subscribed to the added service(s) within the past 90 days.
What are the eligible services as part of this program?

Virtually any of the services we offer:

  • SMB Coax Products
  • Business Internet (any plan level)
  • Business Phone (any plan level)
  • Business Cable TV (any plan level)
  • Enterprise Fiber Products
  • Dedicated Internet Access (DIA)
  • Ethernet Private Line (EPL)

Please note, however, that certain restrictions apply. For example, adding phone lines to an existing Business Phone plan or an upgrading an existing Business Internet plan to a faster speed tier does not qualify.

What’s the reward breakdown? How many Ignite points do I get for each successful signup?

Good question. The breakdown is as follows:

New SMB Customers - Coax, EPON, Phone, TV
New Subscribed Services Ignite Points Dollar Value
1 Product 1,000 $100
2 Products 1,500 $150
3 Products 2,000 $200
New Enterprise Customers - DIA, EPL, Phone, Bulk TV
New Subscribed Services Ignite Points Dollar Value
Fiber Sale 4,000 $400
Existing Customers - SMB & Enterprise
New Subscribed Services Ignite Points Dollar Value
1 Additional Product 500 $50
2 Additional Products 1,000 $100
 

You will receive your Rewards points 35 days after installation of services.

How do I know whether my referral became a Sparklight Business customer?

If one of your referrals accepts an invitation to be contacted from the correspondence you sent using our Empowerment tools, they will be assigned to a Business Account Executive for follow-up. The Account Executive will update the status as further interactions take place. You can view the real time status of referrals within your account.

Who is eligible to become an Associate Advocate

All associates are eligible to become Associate Advocates except the following:

  • Associates within the Business Services division (all departments)
  • Regional Advertising Sales Managers
  • Associates who work out of the Phoenix office
  • System General Managers
Are there any other referral stipulations?

A few important ones to remember:

  • The referral must be within a Sparklight Business serviceable area for you to collect any rewards
  • Referrals must sign a minimum 12-month contract within 60 days of their referral
  • You MUST submit leads via the Advocate Rewards platform to be eligible for rewards
  • The referred business must not have had an active “Opportunity” in Salesforce for ANY Sparklight Business service (or active quote for fiber services) within 90 calendar days of referral submission
  • Spouses and family members are not eligible referral sources
Who do I contact if I have additional questions?

Simply email advocate.rewards@sparklight.biz. We’ll gladly help however we can to make this initiative
as successful as possible.

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